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Formerly known as Hansen’s Furniture, we’re excited to introduce our new name: *Hansen’s Sofa and Mattress Home*
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The Sofa & Mattress Home Service Warranty & Policy

To help ensure the greatest satisfaction at The Sofa & Mattress Home, we want to help you by explaining the warranties and conditions of the sale after you have made your selection and purchase. These may or may not apply to your situation; please take note of those that do apply to you.

Customer Pick-Up

At times the customer may choose to pick up their merchandise, rather than having it delivered by one of our delivery crews. When picking up merchandise, the customer may need to:

  • Bring enough rope and packing blankets to ensure the safe transport of their goods.
  • Examine the merchandise carefully and make a note of any problem on their sales order, or request that the warehouse person fill out a service request and provide a copy, before they load their merchandise. Once the customer signs the pickup receipt, the customer assumes liability of the product.

The customer can be confident that someone from Customer Service will contact them and make whatever arrangements are necessary to correct the problem. Any damage to the merchandise caused by the customer, if correctable, will be at the customer’s expense.

Delivery

We believe the investment of delivery is a wise choice for transporting the customer’s goods. We have several crews that work hard at serving the customer safely and efficiently. However, even in the best conditions, merchandise can sometimes be damaged in transit. We therefore ask the customer to examine their merchandise carefully at the time of delivery to ensure their satisfaction. If there are any problems, please call our Customer Service number (209) 358-6469 and we will promptly handle your issue.

The Sofa & Mattress Home 1-Year Limited Warranty

A product’s warranty will vary from one manufacturer to the next. That is why we guarantee the merchandise we sell for 1 year against defects and manufacturer flaws. Within the first year, if there are any structural, finish, or fabric flaws, not due to normal wear or abuse, they will be repaired or replaced at the discretion of The Sofa & Mattress Home’s Customer Service Department. This warranty covers the cost of all parts and installation on all merchandise. There will be a service charge for an inspection appointment.

Appointments

To request an appointment with a Customer Service Representative, please call our office at (209) 358-6469 to speak directly with our Customer Service Department and schedule an appointment.

  • When an appointment is set, it will be placed in a 4-hour time window (i.e., 10:00 AM – 2:00 PM or 2:00 PM – 6:00 PM).
  • If, for some reason, the customer is unable to keep the scheduled appointment, we ask that we be notified in advance.
  • If the Customer Service Representative goes to an appointment and finds no one home, there will be a fee to reschedule the next appointment, payable at the appointment.
  • All inspection appointments will have a service charge payable at the time of appointment.

Sales

  • All sales are final.
  • There will be a 25% cancellation fee if the sale is cancelled.
  • The Sofa & Mattress Home cannot be held responsible for manufacturer delays due to fabric shortages or other causes out of The Sofa & Mattress Home’s control.
  • Delivery times on orders are estimates from the factories and are not a guaranteed time of arrival.

For additional questions or more information, please call:

CUSTOMER SERVICE

Monday - Saturday 10:00 AM – 6:00 PM

Sunday 12:00 PM – 5:00 PM

209-358-6469